Outsourced

At times, a randomly chosen film works out to be a good choice. This is one of such: Friday afternoon I went over to the DVD area and looked at the NEW arrivals, and took this one home. It was a good choice. Reviews are positive.

A Seattle call center, Todd, manager is sent to India to train his own replacement, and get the outsourced call center to reach the 6-minute minute per incident (the much-vaunted MPI). When he gets there, a building in the process of being built, the MPI is over 12. Funny, effective, scenes develop: on arrival he misses the sign held by the driver sent to pick him up (a small, hand-lettered one reading Mr. Toad), and thus has to ride a crowded train, then take a taxi to the town where he'll be working; Todd learns about eating with his right hand; sees how the poorer half live; calls his ex-girlfriend, forgetting the 12-hour time difference, and is surpirsed to hear someone with her; longs for a burger; and lives through the celebration of the day of Holy.



I enjoyed it a lot. It is a smart, amusing, fun movie, well acted, with good cinematography, and a crisp script.